We recognise the need for not just a technology solution when it comes to helping charities and sustainable brands sell online, that is why we offer a full service from product pick up right through to customer delivery. Haru only works if the charities and brands we partner with get real value. That is why we focus all our energy on selling your products for the right price, using best practice.
We aim to build long term partnerships; so while we handle all the process and logistics of successfully building an online store, our approach also ensures it is tailored to your specific needs.
There are great tools out there to help charities and sustainable retailers; Haru is not just a software solution, we are an end-to-end service, handling everything from product pick up, right through to customer delivery. This means your team choose the items to sell online and we handle the rest. We also help you at every stage, providing insight into what is selling well, offering tips to increase customer engagement and sending through sales data and reports.
The Haru app helps your team price items and decide whether they are worth selling online. All you have to do is scan the book ISBN code or type in the brand of clothing. New features will be added throughout the coming months that will help you track your online products and help you make the most of your stock.
We understand many charities and sustainable brands have their own online marketplaces and we want to see those succeed. Haru is designed to compliment your own online stores. We recognise that selling online is difficult because not only do you have to build an effective, efficient marketplace, you also have to manage and store the stock, process it, handle the marketing, customer engagement, deliveries and returns. We offer all of this and in addition we list products across a range of marketplaces to ensure you get the best price for your items. Get in touch and we can talk you through how Haru can work alongside your own online stores.
We want to see charity shops thrive, we believe they are a big part of communities and keep charity causes front of mind (our team also love shopping in them). We see our work as a partnership, enabling charities to effectively sell online and ensuring they get a fair price for many of the items they receive. Online selling isn’t instead of charity shops, it is alongside it.
We fully recognise charity shops know their customers and the industry better than anyone. The fact is some items sell for more online than they will in a shop; the market is bigger and the customer mindset is different. Haru helps you tap into this growing online market while also concentrating on your retail shops. We will work with you to understand what items will sell best online.
Yes, our service is tailored for charities with and without retail. We have a number of different options. Get in touch and we chat about how Haru can work for your organisation.
Yes, we are open to working with any sustainable brands or charitable organisations. Simply get in touch and we can work out what solution might be best for your organisation.
Our focus is on clothing and books. The Haru app and your welcome pack will help you work out which books and pieces of clothing are best to send us each month. Please find a more detailed guide about what we accept and what we don't accept.
When you sign up with Haru we provide eco-friendly bags and boxes to fill with the items you want to sell online. We will pick these up each month, process, list and safely store them until they sell. We handle all the customer engagement and send you sales reports so you can keep track of what is selling. At every stage we support you with guidance, insight and updates.
This is completely up to you. We usually agree a minimum monthly quantity with a charity and go from there. We are confident our service will add value to your organisation.
We sell through all the top marketplaces including Amazon, Depop, eBay and our own Haru Marketplace. Our focus is on selling your items for the best price possible, using best practice.
We handle all the product photography, ensuring it is tailored for e-commerce and social media.
Another benefit of using Haru is that your online customers GDPR is protected and as you are not handling their information in any way you do not have to worry about the customers purchasing through Haru. This will save your team some valuable time.
We will work with you to ensure your branding or any collateral is included in the delivery of products if that is what you want.
Your bags and boxes will be collected monthly and you will receive collection reminders in advance of the date. Our courier partners are DHL.
All you have to do is make sure the bags and boxes are filled and sealed well. DHL will label them when upon collection and they are tracked.
Our pricing model is simple - you pay a small monthly fee and 30% commission on every sale. What you get for that is a complete online selling service, including - product pick up, storage, pricing, photography, marketing, packaging, platform fees and delivery.
If that is what you want then yes, our system is set up to tag the items you provide to your organisation as a whole and your individual shop.